Delivery guide

Set clear expectations from checkout to delivery.

Use this page to define processing time, shipping services, tracking updates, customs duties, and what customers should do if a package is delayed.

Processing

Add warehouse handling time, business day rules, and peak season notes.

Tracking

Tracking details should be sent by email once the order ships. Customers can also reach support with their order number.

International orders

Explain whether duties, taxes, and import fees are included or collected separately.